Return Policy
1. Overview
At BrighteX (Brightex Future Lighting), we want you to be happy with every purchase from https://brightexworld.net. If something is not right with your order, this policy explains when you can return or replace a product and how refunds work. This policy is part of our Terms & Conditions.
2. Return Window
You can request a return or replacement within [7] days of delivery. For damaged, defective or wrong products, please contact us within 48 hours of delivery so that we can resolve the issue quickly. Requests made after the stated period may not be accepted.
3. Eligible Returns
A product is eligible for return or replacement if it arrives damaged or broken, has a manufacturing defect, is not working on first use, or is different from what you ordered (wrong item, size, wattage or quantity). Please do not install a product you believe is wrong, as installed or used items cannot be treated as new.
4. Non-Returnable Items
We cannot accept returns for products that have been used, installed, burnt, tampered with or damaged by wrong wiring, voltage surge, moisture or misuse. Custom or special-order items, bulk and raw-material orders (such as LED bulb raw materials, resistors and bridge rectifiers) that were supplied as per your specification, and products with missing original packaging, accessories or invoice are also not returnable, unless the item is defective.
5. How to Request a Return
Email us at sales@brightexworld.net or call +91-8527778721 with your order number, your registered phone number, the reason for return, and clear photos or a short unboxing video showing the product, the label and the packaging. Our team will review your request and reply within [2 working days] with the next steps. Please do not send any product back before we approve your request.
6. Pickup and Return Shipping
Once approved, we will arrange a pickup, or give you the address to send the product to. For damaged, defective or wrong items, return shipping is free. For other approved returns, [return shipping charges are paid by the customer / a shipping fee may be deducted from the refund]. Please pack the product securely in its original box with all accessories and the invoice so that it is not damaged on the way.
7. Inspection
After we receive the returned product, we will inspect it, usually within [2 to 3 working days]. If it meets the conditions of this policy, we will approve your replacement or refund. If it does not (for example, it is used or damaged by misuse), we will tell you the reason and may send the product back to you at your cost.
8. Replacements and Refunds
Where possible, we will send a replacement of the same product, subject to stock. If a replacement is not available, or you prefer a refund, the amount will be refunded to your original payment method within [5 to 7 working days] of approval, depending on your bank or payment provider. For Cash on Delivery orders, we will ask for your bank or UPI details to send the refund. Original shipping charges are refunded only if the return is due to our error or a faulty product.
9. Order Cancellation
You can cancel an order before it is dispatched by contacting us at sales@brightexworld.net with your order number. A prepaid order cancelled before dispatch will be refunded in full. Once the order has been shipped, it can be handled only as a return after delivery under this policy. If we cancel an order because of stock or pricing issues, you will receive a full refund.
10. Contact and Grievances
For help with returns or refunds, contact our Grievance Officer, at sales@brightexworld.net or +91-8527778721 ([Mon-Sat, 10:00 AM to 6:00 PM IST]). We will acknowledge your complaint within 48 hours and aim to resolve it within one month. Our address is A Block, 115, Dharampal Satyapal Rd, Sector 69, Noida, Uttar Pradesh 201309, India.
